Privacy policy
Last updated: July 16, 2026
RAANI operates this website, store, and all related content, products, services, features, and tools (collectively, the "Services") to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, process, disclose, and protect your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us.
If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection, processing, or disclosure of personal information, this Privacy Policy will prevail.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and disclosure of your personal information as described below.
Personal Information We Collect or Process
"Personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information that cannot reasonably identify an individual.
Depending on how you interact with our Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information.
| Examples | |
|---|---|
| Contact Information | Name, billing and shipping address, email address, phone number. |
| Payment Information | Credit/debit card details, payment method, transaction details, payment confirmations, and other payment-related information. |
| Account Information | Username, password, security questions, preferences, and account settings. |
| Transaction Information | Products viewed, added to cart or wishlist, purchased, returned, exchanged, cancelled, and purchase history. |
| Communications | Information you provide when contacting customer support or communicating with us. |
| Device Information | Device type, browser, network connection, IP address, and other unique identifiers. |
| Usage Information | Information about how and when you access, navigate, and interact with the Services. |
Personal Information Sources
We may collect personal information from:
- Directly from you, when you create an account, place an order, contact us, or otherwise provide information.
- Automatically, through your use of our Services, device information, cookies, and similar technologies.
- Service providers, who process personal information on our behalf to operate and support our Services.
- Business partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on your interaction with the Services, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your information to:
- process payments and fulfill orders
- create, maintain, and manage your account
- arrange shipping, returns, exchanges, and other transactions
- remember your preferences and shopping activity
- send account and order notifications
- enable product reviews
- personalize your shopping experience, including product recommendations
- improve and optimize our Services
Marketing and Advertising
We may use your information to:
- send marketing and promotional communications by email, SMS, or post
- advertise our products and services on our website and third-party platforms
- personalize advertisements based on your browsing activity, shopping history, and interactions with our Services
Security and Fraud Prevention
We use personal information to:
- authenticate user accounts
- maintain a secure shopping and payment experience
- detect, investigate, prevent, or respond to fraudulent, illegal, unsafe, or malicious activity
- protect public safety
- safeguard our Services
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account access information with anyone.
Communicating with You
We use your information to:
- provide customer support;
- respond to your inquiries;
- deliver requested services; and
- maintain our ongoing relationship with you.
Legal Reasons
We may use or disclose your personal information where necessary to:
- comply with applicable laws and legal obligations
- respond to valid legal requests from courts, law enforcement, or government authorities
- participate in investigations, civil discovery, litigation, or other legal proceedings
- enforce or investigate potential violations of our Terms of Service, policies, or other legal rights
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.
| Recipient | Purpose of Disclosure |
|---|---|
| Shopify, service providers, and vendors | To operate the Services, including payment processing, IT support, data analytics, cloud storage, customer support, order fulfillment, and shipping. |
| Business and marketing partners | To deliver marketing services, personalized advertising, and promotional campaigns. These partners process your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of targeted advertising based on your online activity across merchants and websites. |
| Third parties at your direction | When you request or authorize us to share your information, such as to fulfill product deliveries or through social media integrations or login services. |
| Affiliates and corporate entities | Where necessary to operate our business or within our corporate group. |
| Legal and business purposes | In connection with a merger, acquisition, sale of assets, bankruptcy, or similar business transaction; to comply with legal obligations, subpoenas, search warrants, or other lawful requests; to enforce our Terms of Service and policies; or to protect the Services, our rights, property, users, or others. |
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information necessary to provide, operate, secure, and improve the Services. Information you submit through our store may be transmitted to and processed by Shopify and its service providers, including those located outside your country of residence.
To support enhanced Shopify features, we may use tools that combine information from your interactions with our store, Shopify, and other Shopify merchants. For these features, Shopify acts as an independent data controller and is responsible for processing your personal information and responding to requests to exercise your privacy rights where applicable.
For more information, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal Link where available in your jurisdiction.
Third Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or content of these third-party websites. If you access a third-party website, you should review its privacy policy and terms before providing any personal information. Information you choose to share on public or semi-public platforms, including social media, may be visible to other users and may be used without restriction by those platforms or third parties. The inclusion of third-party links does not constitute our endorsement of their content, owners, or operators unless expressly stated.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us using the details provided below so we can investigate and, where appropriate, delete the information. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as defined under applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute or "perfect" security. Information transmitted to us may not be secure while in transit. We recommend that you do not send sensitive or confidential information through unsecured communication channels.
We retain your personal information only for as long as necessary to:
- provide and maintain the Services
- manage your account
- comply with legal and regulatory obligations
- resolve disputes
- enforce our agreements, Terms of Service, and other applicable policies
Your Rights and Choices
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be limited or denied where permitted by law.
| Right | Description |
|---|---|
| Right to Access / Know | Request access to the personal information we hold about you. |
| Right to Delete | Request that we delete your personal information, subject to applicable legal exceptions. |
| Right to Correct | Request correction of inaccurate or incomplete personal information. |
| Right to Data Portability | Request a copy of your personal information or, where applicable, request that it be transferred to a third party, subject to applicable conditions and exceptions. |
| Communication Preferences | Opt out of promotional emails at any time by using the unsubscribe link included in our emails. You may still receive non-promotional communications, including order confirmations, account notifications, and other service-related messages. |
You may exercise these rights through the Services, where available, or by contacting us using the details provided below.
To learn more about how Shopify processes your personal information, including rights relating to data processed by Shopify, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal at https://privacy.shopify.com/en.
We will not discriminate against you for exercising your privacy rights. To protect your information, we may verify your identity before processing your request, as permitted or required by applicable law.
Where permitted by law, you may appoint an authorized agent to submit a request on your behalf. Before processing such a request, we may require proof of the agent's authority and may ask you to verify your identity directly. We will respond within the timeframes required by applicable law.
Complaints
If you have questions or complaints about how we process your personal information, please contact us using the details below.
Where permitted by applicable law, you may also have the right to:
- appeal our decision regarding your privacy request
- lodge a complaint with your local data protection authority
International Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence.
Where required by applicable law, transfers outside the European Economic Area (EEA) or the United Kingdom will be safeguarded using recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses or equivalent safeguards approved by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or for operational, legal, or regulatory reasons.
Any updates will be posted on this page, the "Last Updated" date will be revised, and we will provide any notices required by applicable law.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
Email: support@raani.studio
Mailing Address:
#402, Floor 4, Park Towers, F-10 Markaz
Islamabad, 44000
Pakistan